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One-Stop Dispatching
AutoBody Alliance supports a platform which allows for
electronic dispatching to multiple estimate sources. Adjusters can log into
the site and choose to dispatch repair assignments to a body shop or an independent
appraiser. Estimates can also optionally submitted for a Desk Review by itself or
along with an assignment to an estimate source.
Completed assignments are returned to the AutoBody Alliance website along
with electronic notification to the adjuster, where they can be viewed, downloaded
and tracked all through the online tools.
Adjusters can create diary items with reminders as well as notes for each claim.
Events in the system also auto-generate notes and can create automated diary reminders
for a claim to help track and monitor the progress of assignments.
Statusing
Once a claim assignment is dispatched we offer a combination of automated and
manual statusing for each claim. Statusing allows you to keep abreast of the detailed
process of an assignment to assure things keep moving forward in a timely manner,
keeping it a smooth process for everyone.
AutoBody Alliance allows some customization to the statusing process per carrier
and generally involves electronically polling the repair facility twice and then
physically calling as needed in order to get the status of the assignment. The adjuster
is notified electronically, on their dashboard and in the claim notes each time
a status has been requested and the response.
Profile/Guidelines Management
A common issue and inconvenience that both carriers and body shops often face
is keeping up to date on the latest insurance carrier guidelines. The insurance
carrier has many body shops to keep up to date, and the body shop usually has many
different insurance carrier guidelines to maintain.
Through the AutoBody Alliance tool insurance carriers are able to populate a form
with repair guidelines (no labor rates) which are available to all Certified repair
facilities. These guidelines can be updated as often as necessary and a history
is maintained on the system. Repair facilities are always assured to get the latest
guideline profile when viewing online and get a link to the active profile with
each assignment.
Customizable Shop Lists
AutoBody Alliance allows individual insurance carriers to customize their shop
list as much or as little as they would like. By default the Certified repair facilities
are all available for searching and electronic dispatching, but at the discretion
of the insurance carrier facilities can be added or removed from the list at any
time.
Carriers can choose to start with all of the Certified shops and start adding and
removing, or start with no shops on the list and begin to create a completely custom
list by picking Certified members or adding their own. It's important to note
however that any shops that are added to the list cannot accept electronic dispatches
until they become a Certified Member of the AutoBody Alliance direct repair program.
Desk Review Service
AutoBody Alliance also integrates with a Desk Review Service through our parent
company Quality Claims Solutions (QCS). Adjusters can choose to have an estimate
reviewed through an "Owner's Choice" dispatch or simply have the Desk
Review automatically conducted after an estimate is returned.
Getting Started
To get started using AutoBody Alliance's Direct Repair Program or to get
more information you can click on the sign up link below, or go to the
Contact Us form and request an email or a call.
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